Client terms of service

Refundaroo shall formulate and provide you with a report of its investigation (hereinafter referred to as the “investigation report”), which contains a recovery consulting plan, as agreed upon between the parties, as specified and in accordance with the work under Schedule A.

Refundaroo gathers as much information as possible about what has happened in relation to the unique fraud case that occurred and the funds lost. You commit to providing accurate and timely information as required by Refundaroo to enter into this agreement, carry out the investigation, and/or provide the services.

You give consent for Refundaroo to collect the required information

The services are provided by and/or under the supervision of licensed attorneys and include professional general advice and guidance for a recovery consulting plan and strategy. Refundaroo provides you with the services necessary to create an appropriate investigation report and funds recovery plan. The services do not include any litigation, arbitration, administrative proceedings, or any court representation.

Confidentiality

The parties acknowledge that in connection with the work being performed and the services rendered hereunder, the parties will be afforded access to confidential information and that public disclosure of such confidential information could have an adverse effect on the parties. Therefore, the parties will hold in confidence all confidential information provided by you and/or by Refundaroo to you and will not disclose it to any third parties or use it other than for the purposes of providing the services hereunder, except with specific prior written consent and/or if the information becomes public knowledge.

Successful outcome

The recovered funds are transferred directly to your account. You give consent and commit to informing Refundaroo of any offer made and/or funds awarded to you and/or funds credited to your bank account in relation to the fraud case that occurred.

By entering into this agreement, you give consent and commit that any offer made for redress and/or funds recovered are the direct result of the contribution and involvement of Refundaroo pursuant to this agreement and deemed to be a success.

The costs

The costs are based upon the expected level of work, the complexity of the circumstances, the scope of the plan and strategy, as well as the degree of responsibility and skill involved in providing the services and the investigation report as set forth in this agreement and for covering costs and operating expenses. As set out herein, Refundaroo’s fees will be as follows:

For the work provided under Schedule A, you agree to pay Refundaroo a nonrefundable fixed fee of 10%. This fixed fee will cover all costs required to conduct and perform the investigation and provide a guided plan, including but not limited to formulating the investigation report, man hours, and administration.

In the event of a successful outcome, you agree to pay a commission of 1.5% to Refundaroo from all funds recovered through all means. This commission shall fall due immediately and within 7 (seven) days after the successful recovery, once your account has been credited with a refund of any portion of the funds.

Payment terms

If the amount due is not paid by you to Refundaroo on time, pursuant to this agreement, Refundaroo reserves all rights to pursue the non-refundable fixed fee payment owed and/or the success fee commission owed to the fullest extent permissible by law, without derogating from the rights of Refundaroo pursuant to this agreement and/or under any law, and charge interest at the rate of 4% (four percent) per month, from the due date of the payment until the date of actual payment.

Term and termination

In relation to the work provided under Schedule A, it is your responsibility to provide Refundaroo with complete, accurate, non-misleading, and timely information required for proper investigation and guidance and for the execution of this agreement at all times. You remain responsible for any decisions that you make.

This agreement shall commence upon signing and shall continue and remain in effect for a period of up to 12 months or until the completion of the recovery process, whichever is later (hereinafter referred to as the “effective period”). Nevertheless, this agreement shall terminate immediately in the event of:

(a) You not complying with any term of this agreement and failing to comply within 30 days of notice of such non-compliance.

(b) You failing to pay any invoice issued hereunder in accordance with the terms of this agreement.

Refundaroo reserves the right to terminate the execution of the agreement in the event of a breach by you of any terms and conditions set forth in this agreement. Refunderaroo is not liable for failing to fulfill its obligations due to force majeure and any event outside its reasonable control.

You reserve the right to ask to terminate this agreement