FAQs.
Common questions
In order to better understand how Refundaroo works, and the systems we have in place for the recovery of your funds. Here are some common questions we get asked.
If you still have questions regarding any of this, feel free to reach out to us and we’ll be happy to provide any information you require.
You can contact us via phone or email, simply visit our Contact us page for the relevant details.
How long does an average case take to complete?
Although our experienced team will look to complete your case (recover a substantial part if not all of your lost funds) as soon as possible, each case is unique. On average this process takes from 3 months to a year.
What is the cost of pursuing a case using Refundaroo?
The total cost of the services is comprised of two parts:
First, we charge a fixed-fee of 10% (of the total amount lost) at the beginning of the engagement for services rendered in the relevant engagement with each customer (Minimum possible fee: $1,500).
Second, a further 10% is charged as a commission when the recovery is successfully completed. No other hidden fees will be added at any time.
Why don't you charge at the end of the recovery only?
Each case requires a significant amount of man-hours to investigate, process, and bring to successful completion. We charge a fixed-fee to cover the general legal services rendered and operational costs that we incur, hence the need to do so ahead of any action we undertake on your behalf.
How do I know Refundaroo isn't a scam?
We believe that a question like that is best answered by the company’s clients. We invite you to check out the hundreds of great reviews by our clients to verify that we are a legitimate and reputable organization. We are also registered with the Italian justice department and our staff will happily forward you the relevant credentials.
Why are you not regulated by the FCA in the UK?
We are an authorized Italian company, based outside of the UK, hence we comply with the relevant legal exemption that applies to us. However, we do adhere to all relevant legal parameters as we go about securing the recovery of your lost assets.
Are you legal professionals?
The services are provided by and/or under the supervision of licensed attorneys. Mainly, we work with a team of legal professionals who provide recovery consulting services and practical assistance in the pursuit of recouping your stolen funds.
Will your actions lead to the scammers going to court?
No, our services do not include court representation. But, our methods of recovering your lost money involve Alternative Dispute Resolution outside of court in order to speed up things. So we deal with the banks and relevant agencies that made the relevant transaction. We found this is a far more effective means of securing the recovery of the funds.
Does it matter where I am based?
It doesn’t matter where you are based, our team can help you get your money back. So if you have the relevant documentation needed, we can help you regardless of your location.
Experience.
How we get our clients money back
First, our team of financial experts secures the relevant information from you, the victim of the scam. Then our recovery specialists, and legal department, track down and confront the scammers.
Our years of knowledge of the field make us ideally placed to fight, and win your case. You are only a short conversation away from starting the process to secure your stolen assets.
Give us details
Tell us about your case and we will let you know if we can help you secure your assets.